Find answers to common questions about our products and services
How do I place an order?+
Simply browse our manga or novel collection, click on the product you want, and press the "Order via WhatsApp" button. You'll be directed to WhatsApp with a pre-filled message. Confirm your order details and our team will get back to you shortly.
What payment methods do you accept?+
We accept multiple payment methods including bKash, bank to bkash and cash on delivery. Payment details will be shared via WhatsApp after you place your order.
Can I order products that are out of stock?+
Yes! If a product is out of stock, you can still place a order through the Customize page. We'll notify you via WhatsApp about the availability.
How long does delivery take?+
Delivery typically takes 7-11 business days. We'll provide tracking information once your order is shipped.
Do you deliver nationwide?+
Yes! We deliver to all districts across Bangladesh.
What is the Delivery Charge?+
Insde Dhaka - 70tk. Outside Dhaka - 130tk
Are your products qualityful?+
Absolutely! All our manga and novels are printed on premium quality 80GSM paper with official cover and content. We guarantee 100% authenticity and quality in every product we deliver.
What quality of paper do you use?+
We use premium matte 80GSM paper for all our prints. The paper quality ensures crisp, clear images and comfortable reading experience. All books come with durable covers to protect your collection.
Can I request a specific manga or novel that's not listed?+
Yes! We offer custom printing services. Contact us via WhatsApp with your request and we'll check availability and provide a quote. We can print most manga and novels upon request.
Are the books in English or Bengali?+
Most of our collection is in English. We're working on expanding our Bengali translation collection. You can contact us to inquire about specific titles in Bengali.
What is your return policy?+
We accept returns within 3 days of delivery if the product is defective or mssing content. The book must be in its original condition with all packaging intact. Contact us immediately if you receive a damaged item.
How do I return a damaged product?+
If you receive a damaged product, take photos and send them to us via WhatsApp within 24 hours of delivery. We'll arrange for a replacement or full refund at no extra cost to you.
Can I exchange a product?+
Yes, exchanges are possible if you received the wrong product or if there's a defect. Contact us within 7 days of delivery and we'll arrange an exchange. Please note that exchanges due to change of mind are subject to approval.
How can I track my order?+
Once your order is shipped, we'll send you tracking information via WhatsApp. You can use this to monitor your delivery status in real-time.
How do I contact customer support?+
You can reach us via WhatsApp at 01616651333, email us at inkedshelf@gmail.com, or use the contact form on our website. We're available 7 days a week and respond within 24 hours.
Still Have Questions?
Our team is here to help! Get in touch with us and we'll respond as soon as possible.